Terms & Conditions

Company Information

Matcha Moments LLC
Office 404, Al Saaha Offices B, Souk Al Bahar
Burj Khalifa District, P.O. Box 487177, Dubai, UAE
Phone: +971 56 871 7555
Email: info@matchamoments.com
License Number: 1804864.01
DE VAT: DE319332902
UK VAT: GB302911835

Article 1: Scope and Applicability

These Terms & Conditions apply to all purchases made through the Matcha Moments e-commerce store by customers globally. By placing an order, the customer agrees to be bound by these terms. Any differing terms proposed by the customer are excluded unless explicitly agreed to in writing.

Article 2: Pricing

All prices are listed in EUR unless otherwise stated and include VAT and applicable duties. Delivery fees are calculated separately and displayed during checkout. Images on the site are illustrative and may differ from the actual product.

Article 3: Offers

While we strive for accuracy, errors may occur in the product descriptions or pricing. In such cases, we reserve the right to correct them. Product availability and prices may change without notice.

Article 4: Order Process

Customers can place orders securely via our website, powered by Shopify. Accepted payment methods include credit card, PayPal, ApplePay, and credit cards. Matcha Moments reserves the right to reject orders in case of payment issues or prior unresolved disputes.

Article 5: Shipping

We dispatch orders Monday through Saturday, typically the next business day. Delivery times vary by destination. Full shipping details can be found on our Shipping & Returns page.

Article 6: Retention of Title

Goods remain the property of Matcha Moments until full payment is received.

Article 7: Right of Withdrawal

Customers have the right to withdraw from the purchase within 14 calendar days of receiving the goods, without providing a reason. To initiate a return, customers must notify us via email at info@matchamoments.com.

  • Returns must be shipped within 14 days of cancellation notice.

  • Products must be unused, in original packaging, and returned with proof of purchase.

  • Matcha Moments will refund the product cost and standard delivery charges, but: Customers are responsible for the return shipping costs.

We reserve the right to reduce the refund if the returned product is used or damaged.

Article 8: Warranty

Consumers are entitled to statutory warranty rights in accordance with UAE consumer protection laws and the relevant legislation of their country of residence.

Article 9: Liability

Matcha Moments is not liable for:

  • Temporary unavailability of the website

  • Inaccuracies in product descriptions

  • Damages caused by misuse of the product

  • Third-party websites linked from our store

We are only liable for losses directly resulting from intentional or gross negligence on our part.

Article 10: Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be submitted to the courts of Dubai, UAE. Consumers residing in other countries may also invoke the mandatory consumer rights applicable in their jurisdiction.