For our shipments we work together with DHL, UPS and Hermes. Shipments ordered until noon are usually dispatched on the next day.
|below 50 EUR||above 50 EUR||Delivery time|
|3,95 EUR||Free||3-5 days|
Western Europe*: Austria, Belgium, Denmark, Finland, France, Greece, Luxemburg, Ireland, Netherlands, Portugal, Sweden, Spain, UK
|5,95 EUR||Free||5-7 days|
Central Europa: Bulgaria, Hungary, Poland, Cyprus, Latvia, Czech Republic, Estonia, Lithuania, Malta, Slovakia
|10,95 EUR||Free||2-3 weeks|
|Rest of the world||Send us an email to firstname.lastname@example.org||
Send us an email to email@example.com
At Matcha Moments, our priority is to make our customers feel good. We will do everything we can to help ensure that you are satisfied. If you have any questions or issues, please contact us at firstname.lastname@example.org.
Please note that returns and exchanges are only accepted within 30 days of purchase. Additionally, for food items, such as matcha, we only accept returns and exchanges for defective* products that are unused and in their original packaging. For non-food items, we only accept returns and exchanges for defective* products that are unopened and in their original packaging.
The term 'defective' is defined as:
- Food-Item: Unfit for safe consumption, due to its age, contamination, or packaging damages. All matcha tins should arrive with a sealed plastic bag which contains the matcha to protect the quality and safety of your matcha. If the bag seal is broken, the matcha is not safe for consumption.
- Non-food Item: Unfit for use, due to any visible damages, including breaks, tears, or contamination of any sort.
We do our best to ensure quality and accuracy. If for any reason though, your product is defective (as defined above) upon arrival or incorrect compared to your order receipt, please contact us at email@example.com. Once we receive the return slip and inspect the product, we will send an email to notify you that we have received your return and advise whether it has been approved or denied. If the return is approved, we will then either refund your credit card for the purchase, or ship the correct item to you free of charge, whichever preference you note in your email.
If you received a product as a gift, which was shipped directly to you from our company, we can accept a gift exchange for any product that is defective (as defined above) upon arrival or incorrect compared to the purchaser’s order receipt. Returns for gifted products are not accepted. For gift exchanges, please email us at firstname.lastname@example.org. Once we receive the gift exchange slip and inspect the product, we will send an email to notify you that we have received your gifted product and advise whether it has been approved or denied. If the gifted product is approved, we will then ship the correct gift item to you free of charge.
* We are not shipping to Italy.